What is an AI Agent – and Why Does It Matter?
Artificial intelligence (AI) is everywhere, yet many businesses haven’t fully heard about or understood one of its most powerful tools: AI agents. But what exactly is an AI agent – and why should you care?
Simply put, an AI agent is a generative AI actor capable of independently automating tasks. Instead of passively waiting for individual instructions, an AI agent proactively plans, reasons the necessary steps, and autonomously manages complete processes. For example:
"Classify this customer support email, assess its trustworthiness, reply according to our customer service guidelines, and forward critical issues immediately to the relevant department."
The AI agent independently plans its tasks: it identifies necessary information, evaluates and categorizes the content, generates responses using established company protocols, and manages required follow-up actions. It achieves all this seamlessly by leveraging existing tools and interfaces. It can ask for more details or pass the case to customer service person.
Why does this matter? Because AI agents represent the next generation of business automation powered by generative AI technology. They function as digital employees capable of transforming customer service, sales, competitor analysis, and administrative workflows – all around the clock, empowering human teams to focus on strategic work.
At Des Train AI, we build and deploy generative AI agents, experiencing firsthand their impact in increasing efficiency, reducing response times, and driving growth. This technology isn’t futuristic. It's a opportunity businesses are leveraging today.
Is your company ready to harness the transformative power of generative AI agents?
Contact us and book a meeting to discover how AI automation can accelerate your business growth today!
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Jonas Pomoell is the founder and lead AI business consultant at Des Train AI Oy, specializing in deploying transformative generative AI solutions. With deep expertise in AI-driven business automation, Jonas helps companies unlock productivity and growth through advanced, practical AI agent implementations.